Frequently Asked Questions
Everything you need to know about our handcrafted leather essentials.
What type of leather do you use for your products?
We exclusively use premium full-grain vegetable-tanned leather, which is the highest quality available. It is durable, develops a beautiful patina over time, and is processed without harsh chemicals.
How should I care for my Saddle Leather Goods item?
To maintain the longevity of your leather, we recommend applying a high-quality leather conditioner every 3-6 months. Avoid prolonged exposure to direct sunlight and moisture.
How long does shipping take?
Orders are typically processed within 2 business days. Domestic shipping takes 3-5 business days, while international shipping can take 10-15 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Please note that custom-embossed or personalized items are final sale and cannot be returned.
Do you offer a warranty on your products?
Yes, we stand by our craftsmanship with a lifetime warranty on stitching and hardware. If your item fails due to a manufacturing defect, we will repair or replace it free of charge.
Can I track my order once it has shipped?
Absolutely. Once your order is dispatched, you will receive an email notification containing a tracking number and a link to monitor your delivery progress.